Complaints
Procedure
If
you have a complaint, please contact Keri Gray Recruitment
Partner. You can write to her at 39 Frog Lane, Wigan,
WN6 7DS.
Next
steps
1.
We will send you a letter acknowledging your complaint
and asking you to confirm or explain the details set
out. We will also let you know the name of the person
who will be dealing with your complaint. You can expect
to receive our letter within 5 days of us receiving
your complaint.
2.
We will record your complaint in our central register
within a day of having received it.
3.
We will acknowledge your reply to our acknowledgment
letter and confirm what will happen next. You can expect
to receive our acknowledgement letter within 5 days
of your reply.
4.
We will then start to investigate your complaint. This
will normally involve the following steps;
•
We
may ask the member of staff who dealt with you to reply
to your complaint within 5 days of our request;
•
We
will then examine the member of staff’s reply
and the information you have provided for us. If necessary
we may ask you to speak to them. This will take up to
4 days from receiving their reply.
5.
Keri Gray will then invite you to meet her to discuss
and hopefully resolve your complaint. She will do this
within 5 days of the end of our investigation.
6.
Within 2 days of the meeting Keri Gray will write to
you to confirm what took place and any solutions she
has agreed with you.
If
you do not want a meeting or it is not possible, Keri
Gray will send you a detailed reply to your complaint.
This will include her suggestions for resolving the
matter. She will do this within 5 days of completing
her investigation.
7.
At this stage, if you are still not satisfied you can
write to the REC, our trade association of which we
are a member marked for the attention of the Professional
Standards Manager, REC, 15 Welbeck Street, London, W1G
9XT.
8.
If you are still not satisfied, you can contact the
Employment Agencies Standards Office at the Department
of Trade and Industry or the REC, the industry trade
association, of which we are a member by writing to
the Professional Standards Manager, REC, 15 Welbeck
Street, London, W1G 9XT.
